POLICIES / TERMS
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HOLIDAY SHIPPING DEADLINE

Order by midnight on Tuesday, December 20th and select priority mail shipping to guarantee Christmas delivery. If you choose an alternate shipping method, we cannot guarantee arrival by the 24th. Please note that the free shipping promo for orders over $65 is USPS First Class mail and will not guarantee arrival on the 24th. You must upgrade your shipping option even if you hit the $65 threshold.

If you have any questions about shipping please call us any day between 10am – 6pm EST at (603) 319-1717. You can also email us at shop@gusandruby.com.

 

EVERYDAY SHIPPING

Gus & Ruby Letterpress will make every effort to process your online order within 24-36 hours assuming all items are in stock. On rare occasions, items may be oversold or backordered. We will contact you if any of your items are unable to ship for any reason or in the event changes are needed to proceed with the order.

Gus & Ruby Letterpress ships all orders via UPS or USPS Monday through Friday. Your shipping options and cost will be outlined at the time of checkout.

Orders over $65 are eligible for free USPS shipping and that option will be shown at time of checkout once the minimum order amount is reached. Free shipping does not apply to custom orders or in-store purchases.

A confirmation email will be sent with the details of the order and tracking information is sent once the order has been processed and shipped.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email shop@gusandruby.com.

INTERNATIONAL SHIPPING
Currently, Gus & Ruby Letterpress only ships orders within the United States. If you are interested in international shipments please contact us at 603-319-1717.

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RETURNS & EXCHANGES
Items purchased on GUSANDRUBY.COM are eligible for return or exchange as long as customer contacts Gus & Ruby within 10 days of purchase and provided they are returned unused and in original condition and packaging. A full refund will be given for items returned within 14 days of purchase (including shipping time) via the original form of payment. Store credit will be issued for items returned between 8 and 30 days of purchase. Shipping fees are non-refundable. Return and exchange shipping fees are the responsibility of the customer and Gus & Ruby Letterpress does not accept responsibility for any return packages lost in transit without proof of delivery to Gus & Ruby Letterpress.

Items can be returned to the store address below:
Gus & Ruby Letterpress
Attn: Return
29 Congress Street
Portsmouth, NH 03801

All sale items, seasonal holiday items, calendars, gift cards and edible items are unable to be returned and are non-refundable.

Special orders are unable to be returned and are non-refundable.

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CUSTOMER INFORMATION
Gus & Ruby Letterpress LLC (hereby known as “Gus & Ruby Letterpress”) collects the name, address, email, telephone number and IP addresses of our customers for the purpose of order tracking and records keeping of orders placed online. Gus & Ruby Letterpress will only contact you by phone in the event of a problem with a web order place via GUSANDRUBY.COM.

At the time of checkout you have the option of joining the Gus & Ruby Letterpress mailing list. Gus & Ruby Letterpress may occasionally send you emails regarding new products, store happenings and sales. You always have the option to discontinue these emails by following the link at the bottom of every email.

Gus & Ruby Letterpress does not retain sensitive information such as credit card numbers.

At no time does Gus & Ruby Letterpress collect information on customers specific browsing habits. Gus & Ruby Letterpress also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

SECURITY
All orders submitted to Gus & Ruby Letterpress are encrypted using Secure Sockets Layer (SSL) software. Our softwar is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

PRIVACY
We take your privacy very seriously. At no time with Gus & Ruby Letterpress sell or share your name or personal information.

COOKIES
GUSANDRUBY.COM does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.
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We use cookies to monitor the navigational patterns our customers take on our site. We also place advertising cookies to provide you with enhanced online display advertising tailored to your interests. If you do not want to receive targeted ads, you can visit this page to opt out of AdRoll’s targeted advertising.

TERMS AND CONDITIONS
In using this site you agree to the terms and conditions outlined in this document. In using GUSANDRUBY.COM, you accept these terms and conditions. If you do not accept these terms and conditions please do not use GUSANDRUBY.COM.

Gus & Ruby Letterpress reserves the right to update and maintain these terms and conditions at any time and without prior written notice.

Upon placing an order, an emailed order confirmation and receipt is automatically generated confirming purchase intent. This emailed receipt does not serve as a contract and orders may be cancelled at any time for a variety of reasons including insufficient stock, inability to process payment or authorize a credit card, unexpected price change or any other reason that Gus & Ruby Letterpress sees fit. Gus & Ruby Letterpress reserves the right to cancel any order and will issue a refund of the amount of purchase should a transaction be canceled after your credit card has been charged.

INDEMNIFICATION
You agree to hold harmless, defend, and indemnify Gus & Ruby Letterpress from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

COPYRIGHT
All content of this site GUSANDRUBY.COM is the sole property of Gus & Ruby Letterpress. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Gus & Ruby Letterpress.

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