Store Policies


Gus & Ruby Letterpress ships all orders via USPS and UPS Ground Monday through Friday. Your shipping options and cost will be outlined at the time of checkout. Gus & Ruby cannot be held responsible for items lost in transit/shipping (barring any error to the shipping address entered on the part of Gus & Ruby).

Gus & Ruby Letterpress will ship all orders within 1-3 business days of receipt of an order assuming all items are in stock not including time in transit. On rare occasions, items may be oversold or backordered. We will contact you if any of your items are unable to ship for any reason or in the event changes are needed to proceed with the order.

A confirmation email will be sent with the details of the order and tracking information is sent once the order has been processed and shipped.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email

If you selected in store pick up, you will receive an email as soon as your order is ready for pickup (typically within about 1 business day of placing your order). After we’ve emailed you, you can come pick up your order at our Portsmouth store located at 29 Congress Street, Portsmouth, NH.

If you selected in store pick up in Boston or Portland, you will receive an email as soon as your order is ready for pickup (within 3 business days of placing your order). After we’ve emailed you, you can come pick up your order at the indicated store.

International Shipping

Currently, Gus & Ruby Letterpress only ships orders within the United States. If you are interested in international shipments please contact us at (603) 319-1717.

Returns & Exchanges

Items purchased on are eligible for return or exchange as long as the customer contacts Gus & Ruby Letterpress within 10 days of purchase and provided they are returned unused and in original condition and packaging. A full refund will be given for items returned within 14 days of purchase (including shipping time) via the original form of payment. Store credit will be issued for items returned between 8 and 30 days of purchase. Shipping fees are non-refundable. Return and exchange shipping fees are the responsibility of the customer and Gus & Ruby Letterpress does not accept responsibility for any return packages lost in transit without proof of delivery to Gus & Ruby Letterpress.

Items can be returned to the store address below:

Gus & Ruby Letterpress
Attn: Return
1 Washington Street
Suite 5127
Dover, NH 03820

All sale items, seasonal holiday items, calendars, gift cards and edible items are unable to be returned and are non-refundable.

Special orders are unable to be returned and are non-refundable.

Customer Information

Gus & Ruby Letterpress LLC (hereby known as "Gus & Ruby Letterpress") collects the name, address, email, telephone number and IP addresses of our customers for the purpose of order tracking and records keeping of orders placed online. Gus & Ruby Letterpress will only contact you by phone in the event of a problem with a web order placed via

At the time of checkout you have the option of joining the Gus & Ruby Letterpress mailing list. Gus & Ruby Letterpress may occasionally send you emails regarding new products, store happenings and sales. You always have the option to discontinue these emails by following the link at the bottom of every email.

Gus & Ruby Letterpress does not retain sensitive information such as credit card numbers.

At no time does Gus & Ruby Letterpress collect information on customers specific browsing habits. Gus . & Ruby Letterpress also records your IP address at the time of checkout to aid in the prevention and tracking of credit card fraud.


All orders submitted to Gus & Ruby Letterpress are encrypted using Secure Sockets Layer (SSL) software. Our software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


We take your privacy very seriously. At no time will Gus & Ruby Letterpress sell or share your name or personal information.

Cookies does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping. Or we use cookies to monitor the navigational patterns our customers take on our site. We also place advertising cookies to provide you with enhanced online display advertising tailored to your interests. If you do not want to receive targeted ads, you can visit this page to opt out of AdRoll's targeted advertising.

Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. In using, you accept these terms and conditions. If you do not accept these terms and conditions please do not use

Gus & Ruby Letterpress reserves the right to update and maintain these terms and conditions at any time and without prior written notice.

Upon placing an order, an emailed order confirmation and receipt is automatically generated confirming purchase intent. This emailed receipt does not serve as a contract and orders may be cancelled at any time for a variety of reasons including insufficient stock, inability to process payment or authorize a credit card, unexpected price change or any other reason that Gus & Ruby Letterpress sees fit. Gus & Ruby Letterpress reserves the right to cancel any order and will issue a refund of the amount of purchase should a transaction be canceled after your credit card has been charged.


You agree to hold harmless, defend, and indemnify Gus & Ruby Letterpress from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Payment Methods

We accept Visa, Mastercard, Discover and Amex.